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Delivery

SHIPPING COSTS

 

Below is an overview of shipping costs by country. Orders above a certain amount qualify for free shipping.

Within Europe:

  • Belgium, Germany, Luxembourg, Netherlands: €6.95 for orders under €300, free shipping above this amount.
    • Netherlands: Shipping via PostNL.
    • Other countries: Shipping via FedEx.
  • Denmark, France, Ireland, Italy, Austria, Poland, Portugal, Spain: €9 for orders under €300, free shipping above this amount.
  • Estonia, Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Norway, Slovenia, Slovakia, Czech Republic, Sweden, Switzerland: €12.50 for orders under €500, free shipping above this amount.
  • Bulgaria, Romania: €25 for orders under €300, free shipping above this amount.

Outside Europe:

  • Israel, New Zealand, United States: €50 for orders under €500, free shipping above this amount.
  • Australia: Contact our customer service for a custom shipping cost calculation.

 


DELIVERY TIME

 

  • Orders placed Monday through Friday before 3:00 PM will be shipped the same day.

 


TRACKING YOUR ORDER

  • You will receive an email with a tracking number once your order has been shipped.
  • You can track your package via the tracking link in the email or through your account page.
  • If the recipient is not home, the courier will try to deliver the package to a neighbor. If this is not possible, the package will be taken to a parcel shop, and you will receive a notification in your mailbox.
  • Packages will remain at the parcel shop for one week before being returned. Bring a valid ID to collect your package.

 


ADDRESS CHANGES

 

  • You can change your delivery address as long as your order has not yet left the warehouse (Monday through Friday before 3:00 PM). Contact our customer service team.
  • For future orders, you can update your address via your account.

 


RECEIVED THE WRONG ITEM?

 

Please contact our customer service team immediately. We will assist you as quickly as possible.

 


VAT AND IMPORT DUTIES OUTSIDE THE EU

  • Orders outside the EU are exempt from VAT.
  • Import duties or local taxes may apply, typically 12%-14% of the total amount, including shipping costs. This amount is payable to FedEx upon delivery.
  • Orders under €800 shipped to the U.S. are exempt from import duties.
  • If you refuse a package, you will be responsible for any associated costs.
  • Import duties and taxes are determined by local customs authorities; HUMANOID is not responsible for these charges.
  • Import duties and taxes cannot be refunded for returns from outside the EU. For questions, please contact our customer service team.